Licensed Users

To obtain technical assistance from the SlickEdit Support Team, a current Maintenance and Support Agreement is required.

Support options for users with a current Maintenance and Support Agreement:

  • Try loading the latest Cumulative Hotfix.
  • Visit the SlickEdit Help and Troubleshooting Page.
  • Visit the SlickEdit Community Forum to see if another user has already encountered your issue. Remember to use the Search feature! Please inform SlickEdit Support if you have made a post on the Community Forum as well as sent in a support inquiry regarding the same issue!
  • Create a SlickEdit Support Case giving detailed information including any reproducible sample files and screenshots.
  • Call SlickEdit Support at 1.919.473.0100 Monday-Friday 9am-6pm EST. Please have your serial number available.
Support options for users without a current Maintenance and Support Agreement:

All SlickEdit licenses include 30-day installation support only. If you have installation issues, please Create a SlickEdit Support Case or call SlickEdit Support at 1.919.473.0100. To purchase Maintenance and Support please contact SlickEdit Sales via email or call 1.800.934.EDIT (3348).